Gan Ganor
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Última actividad de Gan Ganor-
Gan Ganor hizo un comentario,
I applied this to a report of the last 30 days and the previous 30 days. Is there a way to show the score on any given day of the month and see the percentage drop/difference?
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Gan Ganor hizo un comentario,
I created a custom field that has free text in it. The field is called Type - Problem Subject, but when I add that field to my report it won't show anything, despite that field being populated in m...
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Gan Ganor hizo un comentario,
I want to create a report that shows the number of problem tickets that will also show me how many linked incidents each problem has. If there is no incident linked, I want that to show as well. I ...
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Gan Ganor hizo un comentario,
What should I do if I want to identify a trend and compare the heatmap from the last 7 days for example, to one from the last 4 days, so that I can determine whether the heatmap is indeed showing c...
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Gan Ganor hizo un comentario,
I want to see how many tickets were handled by an agent on a certain date. The date of the update has to be the same as the ticket creation date. Right now, I have a report that shows me the date o...
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Gan Ganor hizo un comentario,
Thanks Jacob the Moderator!
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Gan Ganor creó una publicación,
Number of Tickets Solved by Requester
Hi there, I'd like to make a report for a very specific case, which I will elaborate on below - Users are emailing us, and are getting automated emails with links to suggested articles. They click ...
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Gan Ganor creó una publicación,
Dashboard Filters That Will Apply to Two Different Datasets
Hi, I want to build an agent activity dashboard that will show the number of public comments, CSAT scores, and probably other stats as well, but for now, these are the main ones. I created a report...
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Gan Ganor hizo un comentario,
I am unable to align my chart's headers. Also, even though my chart has columns, I don't see them in the columns tab. There are none stated there, and I want to hide the
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Gan Ganor creó una publicación,
Drill In Not Showing The Specific Data
I have built a report that shows the current number of On Hold tickets and the Groups they're assigned to. When enabling the drill-in option, I chose the ticket ID, the assignee, and the date it...