Harper Dane
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Actividad total241
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Última actividad
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Votos158
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Resumen de la actividad
Última actividad de Harper Dane-
Harper Dane hizo un comentario,
The survey form doesn't touch on many of the pain points I've experienced with the Beta builder, so I thought I'd add my additional feedback here. I managed to get 1 whole widget added in beta buil...
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Harper Dane hizo un comentario,
This is a very welcome update; thank you! Fingers crossed that semantic search shows quantifiable improvement in self-service rates. I'm curious to know if semantic search will also work on Federat...
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Harper Dane hizo un comentario,
Thanks for the great meeting! Being able to post a public or private note using a Trigger seemed to be something a lot of folks in the Admin User Group want to know how to do. I was struggling with...
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Harper Dane hizo un comentario,
I'm hoping for an update on this as well. Based on our resolution rate, $75/500 MAU would mean that Answer Bot Suggestions via email would cost a minimum of 4x what it costs to have a human agent h...
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Harper Dane hizo un comentario,
+1 to this request! We're driving agents toward using macros as much as possible, but I don't have the same formatting options in macros as what agents can apply in their tickets. I'd like to use c...
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Harper Dane hizo un comentario,
We experience many problems with dropped chats in Messaging as well. If the customer clicks the "back" button on their browser, they will see no further updates from the agent in the widget. Zendes...
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Harper Dane creó una publicación,
Flow Builder: Do away with Article steps, improve Carousel steps instead
Summary: Since the introduction of Carousel steps in Flow Builder, we find there is almost no benefit to using Article steps any more. With just a couple of small enhancements, Carousel steps cou...
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Harper Dane creó una publicación,
Guide: Subtitles / subheadings for Help Center articles
Summary: We would like to see subtitle / subheading options for Help Center articles, which would be displayed in article lists and search results below the article title. These should also be di...
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Harper Dane hizo un comentario,
We would find this useful as well. We want to move much of our internal documentation for CS to Guide, but can't due to lack of "internal-only" organization options (such as Categories which are hi...
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Harper Dane hizo un comentario,
I'm not seeing any way to add dashboard tabs in the beta builder. Is it not possible at this time, or am I missing something?