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Rita Stieģele's Avatar

Rita Stieģele

Incorporación 27 jul 2022

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Última actividad 08 nov 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Rita Stieģele

Rita Stieģele hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi!

How/where we could find code to add code to our theme to enable content tags?

Thanks!

/Rita

Ver comentario · Publicado 08 nov 2022 · Rita Stieģele

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Rita Stieģele hizo un comentario,

ComentarioTicket basics

Hello!

Is it possible to force (can not save edits) agents to enter one of the defined tags for specific ticket statuss? or remind agents to enter necessary tag?

We want to add a tag to pending tickets to indicate the reason of pending and create more automations based on this tag.

Thanks!

Ver comentario · Publicado 08 sept 2022 · Rita Stieģele

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Rita Stieģele hizo un comentario,

ComentarioMeasuring success

Hello!

When I send satisfaction surway to a customer and he clicks on Good or Bad option, what happens next? Is there a place to leave a comment? Does ti require to log in for a customer? 

We are not yet using CSAT.

Thanks.

/Rita

Ver comentario · Publicado 27 jul 2022 · Rita Stieģele

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