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Danielle Hart's Avatar

Danielle Hart

Incorporación 28 feb 2024

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Última actividad 10 feb 2025

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43

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RESUMEN DE LA ACTIVIDAD

Última actividad de Danielle Hart

Danielle Hart hizo un comentario,

ComentarioCustomer management and profiles

I noticed this morning that there is now an option to choose the reason for Suspending an end user as well as on the Customers page we can see a list of Suspended users. Both great things! However, after entering an Additional Comment along with the reason, where can those Comments be viewed?

Ver comentario · Publicado 23 oct 2024 · Danielle Hart

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ComentarioTicket management

It'd be nice to not limit this to Admins only. I'd like to see it be an option within custom roles to give a handful of trusted people the ability without giving them full-on admin rights.

Ver comentario · Publicado 30 sept 2024 · Danielle Hart

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Comentario[ARCHIVE] Documentation

When the conversation bot suggests three articles, is there an order to them such as they display in order of highest to lowest weight for the three? Or is it randomly showing the top three where the highest weight may be second or third?

Ver comentario · Publicado 09 jul 2024 · Danielle Hart

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Comentario de la comunidadZendesk Support Beta - Modernized Conversational Experience

If I want to enable this in our sandbox only, where do I specify that in the beta form? I want to be absolutely sure it does not go into our live environment if I join.

Ver comentario · Publicado 23 may 2024 · Danielle Hart

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