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Dylan Tragjasi

Incorporación 17 ago 2022

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Última actividad 16 dic 2024

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Dylan Tragjasi hizo un comentario,

ComentarioTicket basics

Ver comentario · Publicado 16 dic 2024 · Dylan Tragjasi

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Dylan Tragjasi creó una publicación,

Publicación Feedback - Help Center (Guide)

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).

Publicado 14 oct 2024 · Dylan Tragjasi

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Dylan Tragjasi hizo un comentario,

ComentarioTicket basics

We don't seem to have access to this section of the search page just yet. Is this something that has been rolled out to all accounts, or is it something that we need to request for our account? Here's what I see at the moment:

Ver comentario · Publicado 30 sept 2024 · Dylan Tragjasi

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Dylan Tragjasi hizo un comentario,

ComentarioBusiness rules

Thanks Jacob the Moderator - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

Ver comentario · Publicado 21 jun 2024 · Dylan Tragjasi

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Dylan Tragjasi hizo un comentario,

ComentarioBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% case ticket.form %}
{% when "Form 1" %}
Form 1 Selected
{% when "Form 2" %}
Form 2 Selected
{% when "Form 3" %}
Form 3 Selected
{% else %}
Other Form Selected
-
{% endcase %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Ver comentario · Publicado 06 jun 2024 · Dylan Tragjasi

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Dylan Tragjasi hizo un comentario,

ComentarioBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Ver comentario · Publicado 06 jun 2024 · Dylan Tragjasi

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