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Janet Holyoak's Avatar

Janet Holyoak

Incorporación 15 dic 2022

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Última actividad 31 jul 2023

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Última actividad de Janet Holyoak

Janet Holyoak hizo un comentario,

ComentarioRouting

Jed Hollander The example I have is that our team's capacity is set to 5 tickets.  If a customer designates a ticket as urgent, I want that ticket to count as 2 tickets instead of 1 ticket so that I'm only assigned 4 tickets instead of 5.  Typically urgent tickets require greater effort on behalf of our agents, so we want their capacity decreased when assigned an urgent ticket.

Ver comentario · Publicado 31 jul 2023 · Janet Holyoak

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Janet Holyoak hizo un comentario,

ComentarioRouting

Is it possible to have a single ticket count as 2 capacity based on the priority of the ticket?  Ie. if set to Urgent, then the ticket counts as 2 for an agent's capacity?

Ver comentario · Publicado 24 jul 2023 · Janet Holyoak

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Janet Holyoak creó una publicación,

Publicación Feedback - Apps and integrations (Platform)

We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than 5 products and emergency contacts linked to our Accounts.

Publicado 13 mar 2023 · Janet Holyoak

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Janet Holyoak creó una publicación,

Publicación Feedback - Ticketing system (Support)

We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than 5 products and emergency contacts linked to our Accounts.

Editado 13 mar 2023 · Janet Holyoak

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Janet Holyoak creó una publicación,

Publicación Feedback - Apps and integrations (Platform)

It appears that the Salesforce for Zendesk App caps related records to an Account at 5 records.  We need to be able to see more (particularly Contacts and Products Purchased).  Our agents need to be able to see all Products Purchased by an Account in order to best serve them and most customers purchase more than 5 products.

Publicado 13 feb 2023 · Janet Holyoak

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Janet Holyoak hizo un comentario,

ComentarioSalesforce integration

Is there any way to request that the related record cap (5) is removed? We are wanting to show what products our customers have purchased and Emergency Contacts. Salesforce is our source of truth for these items. We have more than 5 products and Emergency Contacts on our Accounts.

Ver comentario · Publicado 08 feb 2023 · Janet Holyoak

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Janet Holyoak hizo un comentario,

ComentarioSalesforce integration

Is it possible to bring custom objects from Salesforce into Zendesk?  We have a related object to the Account object that we would like to list records of in Zendesk.

Ver comentario · Publicado 15 dic 2022 · Janet Holyoak

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