Janet Holyoak
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Resumen de la actividad
Última actividad de Janet Holyoak-
Janet Holyoak hizo un comentario,
Jed Hollander The example I have is that our team's capacity is set to 5 tickets. If a customer designates a ticket as urgent, I want that ticket to count as 2 tickets instead of 1 ticket so that ...
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Janet Holyoak hizo un comentario,
Is it possible to have a single ticket count as 2 capacity based on the priority of the ticket? Ie. if set to Urgent, then the ticket counts as 2 for an agent's capacity?
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Janet Holyoak creó una publicación,
Feature Request: Unlimited Record Fetch in Salesforce Sidebar App
We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than ...
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Janet Holyoak creó una publicación,
Feature Request: Unlimited Record Fetch in Salesforce Sidebar App
We are wanting to show what products our customers have purchased and emergency contacts in the Zendesk Salesforce Sidebar App. Salesforce is our source of truth for these items. We have more than ...
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Janet Holyoak creó una publicación,
Salesforce App - Increase Related Records
It appears that the Salesforce for Zendesk App caps related records to an Account at 5 records. We need to be able to see more (particularly Contacts and Products Purchased). Our agents need to b...
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Janet Holyoak hizo un comentario,
Is there any way to request that the related record cap (5) is removed? We are wanting to show what products our customers have purchased and Emergency Contacts. Salesforce is our source of truth f...
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Janet Holyoak hizo un comentario,
Is it possible to bring custom objects from Salesforce into Zendesk? We have a related object to the Account object that we would like to list records of in Zendesk.