Janet Holyoak
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Actividad reciente de Janet Holyoak-
Jed Hollander The example I have is that our team's capacity is set to 5 tickets. If a customer designates a ticket as urgent, I want that ticket to count as 2 tickets instead of 1 ticket so that ...
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Is it possible to have a single ticket count as 2 capacity based on the priority of the ticket? Ie. if set to Urgent, then the ticket counts as 2 for an agent's capacity?
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Is there any way to request that the related record cap (5) is removed? We are wanting to show what products our customers have purchased and Emergency Contacts. Salesforce is our source of truth f...
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Is it possible to bring custom objects from Salesforce into Zendesk? We have a related object to the Account object that we would like to list records of in Zendesk.