Ben Speich

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  • Pop-up confirmation window for editing ticket fields

    We use different tiers of tickets and based on those tiers email notifications go to certain groups and a notification is sent to the customer. Is it possible through an app of some sort to have a ...

  • First reply time percentage by hour

    On the overview tab there is a first reply time chart broken up by 0-1, 1-8, 8-24, and >24. How do I duplicate this in the Insight data?

  • Trigger Received At

    Can we get a Ticket NOT received at option? I have a bunch of support email addresses and don't want duplicate email going to the requester so adding a Ticket NOT received at xxxx@zendesk.com would...