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Athar Hussain's Avatar

Athar Hussain

Incorporación 31 may 2023

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Última actividad 12 feb 2025

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10

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4

RESUMEN DE LA ACTIVIDAD

Última actividad de Athar Hussain

Athar Hussain hizo un comentario,

ComentarioErfolgsmessung

Da jetzt auch 1-5 Rating CSAT möglich ist, wie stellt sich der Platzhalter dar wenn er mit angepasstem HTML Code versendet wird?

Ver comentario · Publicado 12 feb 2025 · Athar Hussain

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Athar Hussain hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We have multiple languages, and the default text in English
"This request was closed and merged into request #X."
is causing negative CSAT reactions, as customers don't understand the term 'Merge' in many countries.

The option to modify the texts in the instance of merging is not user friendly, as the element of user error is too high.
An agent can forget to adjust or misspell the message.
 

All not very wholesome solutions

Ver comentario · Publicado 11 feb 2025 · Athar Hussain

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Athar Hussain hizo un comentario,

ComentarioTicket automation and collaboration

Is there any roadmap to expand into B2B businesses? Or at least allow further customization so that intelligent triage can be utelized in B2B markets?

Ver comentario · Publicado 20 ene 2025 · Athar Hussain

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Athar Hussain hizo un comentario,

ComentarioAdditional ticket channels

Dear Support, multiple agents have the issue that the tabs are now in a collapsed menu, instead of having each tab open.

Is there any way to deactivate this feature?
This format is highly impractical.
Thanks for the feedback.

Cheers
Athar

Ver comentario · Publicado 31 may 2023 · Athar Hussain

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