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Adam Goodell

Incorporación 18 ago 2022

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Última actividad 01 abr 2024

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Última actividad de Adam Goodell

Adam Goodell hizo un comentario,

ComentarioBuilding reports

Is there a way to filter roles from the Total Users metric? For example, filtering for end-users or agents.

Ver comentario · Publicado 16 ago 2023 · Adam Goodell

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Adam Goodell hizo un comentario,

ComentarioUsing help center search

Hello,

Semantic search is not enabled for me yet either. Are time scales available when this will be enabled? 

Ver comentario · Publicado 09 ago 2023 · Adam Goodell

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Adam Goodell hizo un comentario,

ComentarioReporting and analytics for help center

I have the same question as Alyssa. Jupete Manitas please comment on whether or not we should use GTM.

Ver comentario · Publicado 13 mar 2023 · Adam Goodell

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Adam Goodell hizo un comentario,

ComentarioExplore recipes

See the section on creating sets in Zendesks' article Organizing values by groups and sets. Select the users you want to include. Then in your report add the Set you created.

Ver comentario · Publicado 27 feb 2023 · Adam Goodell

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Adam Goodell hizo un comentario,

ComentarioExplore recipes

Hi Harichandan, if you have several agents that aren't part of the team you're interested in focusing your filter on then you could use a Set from the Assignee Name attribute and select the specific agents relevant to your filter. 

Ver comentario · Publicado 23 feb 2023 · Adam Goodell

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Adam Goodell hizo un comentario,

ComentarioExplore recipes

Hi Taguhi,

I found the metric "Tickets created" in another dataset, Support - Updates. Not Support - Tickets as shown in the recipe above.

Ver comentario · Editado 13 sept 2022 · Adam Goodell

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Adam Goodell creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

I would like to use "Advanced" Display Format for more charts besides than Tables.

For example, in a donut chart I have a metric that can exceed 100 hours. If the value exceeds 24 hours I'd like to change the display format suffix to days and scale the value by 24. That way the display format is in days rather than hours.

I was able to do this in "Advanced" display format but that appears to only be available in Tables. Are there plans to expand the "Advanced" display format to other charts?

Publicado 12 sept 2022 · Adam Goodell

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