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Johan Billow's Avatar

Johan Billow

Incorporación 19 oct 2022

·

Última actividad 21 feb 2025

Responsible for Consid Support, Sweden

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RESUMEN DE LA ACTIVIDAD

Última actividad de Johan Billow

Johan Billow hizo un comentario,

ComentarioTicket management

Good that it is finally happening something here. For us the most valuable possibility would be to edit organization. We have tickets created before this function existed and now would like them to be assigned to the correct client organization. However one problem may be that we have, according to GDPR, deleted users that once submited tickets.

So the possibility to assign a ticket to an organization without the requirement to have a specific requester.

Ver comentario · Publicado 10 oct 2024 · Johan Billow

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Johan Billow hizo un comentario,

ComentarioCustomer management and profiles

Hiedi Kysther so tickets with the removed organization data must be manually updated? 
(Just so I am sure what you mean).

 

 

Ver comentario · Publicado 23 oct 2023 · Johan Billow

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Johan Billow hizo un comentario,

ComentarioUsers, groups, and organizations

Yes Dana Barker and more are writing, this function must have a "design bug", as the expected way of setting access should be on end user level or role level. 

Scenarios:
Access and edit access to own tickets.
Access to org. tickets.
Edit access to org. tickets

Couldn't be more simple than that?
Easy to understand also and the table above would become unnecessary.

 

Ver comentario · Publicado 23 oct 2023 · Johan Billow

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Johan Billow hizo un comentario,

ComentarioCustomer management and profiles

Dana B Thank you for sharing your experience.

This was interesting!

So assume that I have 2 different orgs. and delete one of them, also "closed" tickets did change to another org?

That is a big issue if it is what actually happened. One clients ticket will be displayed to another client tickets? 

Is that what happened to you?

 

 

Now I start to feel doubtful in activating multiple orgs.

Ver comentario · Publicado 17 oct 2023 · Johan Billow

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Johan Billow hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thank you for asking Rich and replying Billie.

I am sorry if I sounded upset. Writing isn't the best way of talking.

However we are a B2B company and would rather like this to be prioritized that Instagram/FB-functions. To my KAM i asked for a B2B-Zendesk version...

Ver comentario · Publicado 15 feb 2023 · Johan Billow

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Johan Billow hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thanks for info!

Ver comentario · Publicado 09 feb 2023 · Johan Billow

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Johan Billow hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This silence is not a serious approach. It is a very needed function. As mention before. No need to update solved date och messages/chat but title, organisation, tags, custom fields. 

I think the tricky thing is that the tickets are no longer stored in the database that we daily interact with in Zendesk. That are "archived" and that is one reason for this 15 year old demand to still been unsolved... 

Just a minute of brainstorming while waiting for this basic and very important function to be up and running. =)

Ver comentario · Editado 09 feb 2023 · Johan Billow

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Johan Billow hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

It is necessarry but now I have to make the calculation in Excel.

Ver comentario · Publicado 13 dic 2022 · Johan Billow

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Johan Billow hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I see, and with change you mean changing metrics, layouts, style etc? 

I plan to make a dashboard to every client with different reports, but now maybe I make one dashboard and a hidden filter instead, that I hope I can hidden when scheduling it. 

Ver comentario · Publicado 01 nov 2022 · Johan Billow

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Johan Billow hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Julia DiGregorio Sorry, my misstake! I meant sending a dashboard

Ver comentario · Publicado 01 nov 2022 · Johan Billow

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