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Kevin Vidales Buzo's Avatar

Kevin Vidales Buzo

Incorporación 18 ago 2022

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Última actividad 31 oct 2023

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Última actividad de Kevin Vidales Buzo

Kevin Vidales Buzo hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

HI  Karen Hynes hope you're doing well. Just wondering if you had heard anything about this? We really need to measure agents availability in an automated way as it's painful to have one analyst assigned to do this extraction mannualy every day. I know that a lot of things are going on with new features and capabilities but as mentioned by other users, Statsus utilization and Availability are quite basic reports, crucial to meaure adherence to the plan in a Contact centre, since this original request is from 2019 is it possible to have any prio?

Ver comentario · Publicado 31 oct 2023 · Kevin Vidales Buzo

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Kevin Vidales Buzo hizo un comentario,

ComentarioExplore basics

Hi!
in explore there is an option to schedule an automatic refresh of the data to be sent to my organizational e-mail account, but it only allows me to send it in 30 minute intervals, how can I schedule it to be sent in 15 minute intervals?

Ver comentario · Editado 18 ago 2022 · Kevin Vidales Buzo

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