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Georgina Bullworthy's Avatar

Georgina Bullworthy

Incorporación 10 mar 2023

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Última actividad 15 mar 2024

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Última actividad de Georgina Bullworthy

Georgina Bullworthy hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

But it comes back with the same ticket number???

 

Ver comentario · Publicado 04 oct 2023 · Georgina Bullworthy

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Georgina Bullworthy creó una publicación,

Publicación Q&A - Chat, messaging, and widgets

The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via WhatsApp again with different query -  but all go under one original ticket.  Then reporting is not accurate? How best to manage these as different queries so we can tag and classify each query.

Publicado 04 oct 2023 · Georgina Bullworthy

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Georgina Bullworthy hizo un comentario,

ComentarioThird party and social messaging channels

Facing a problem with our display name. We have a WhatsApp business display name approved by Meta and in our business settings. But when we send messages - users only see the number in Whatsapp - not the display name. We can not use Whatsapp on the phone or desktop now connected to Zendesk. Any ideas how to make sure our business name shows?

Ver comentario · Publicado 10 mar 2023 · Georgina Bullworthy

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