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Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

Incorporación 07 feb 2023

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Última actividad 24 ene 2025

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24

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3

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12

RESUMEN DE LA ACTIVIDAD

Última actividad de Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu hizo un comentario,

ComentarioGlobal security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

Ver comentario · Publicado 24 ene 2025 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

Ver comentario · Publicado 09 dic 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

ComentarioSingle sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

Ver comentario · Publicado 11 sept 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

ComentarioHow to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

Ver comentario · Publicado 12 ago 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

ComentarioTicket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

Ver comentario · Publicado 29 nov 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

Ver comentario · Publicado 06 nov 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

Ver comentario · Publicado 19 abr 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

ComentarioTeam members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

Ver comentario · Publicado 27 mar 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu hizo un comentario,

ComentarioTicket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

Ver comentario · Publicado 07 feb 2023 · Rajeswara Rao Devavarapu

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