Shauni Dring
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Última actividad de Shauni Dring-
Shauni Dring hizo un comentario,
If the customer doesn't reply and the ticket sets to solved after 48 hours (our resolution SLA is 24 hours), will that report negatively against our SLA?
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Shauni Dring hizo un comentario,
Thanks Audrey!
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Shauni Dring creó una publicación,
Basic reporting - avg response and resolution
Hello I want to be able to report on the average response and resolution times within a time period for one user group. Is that possible? Thanks