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Minji Kim's Avatar

Minji Kim

Incorporación 02 nov 2022

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Última actividad 12 jul 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Minji Kim

Minji Kim creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi, 

 

I would like to give a short feedback on the newly rolled out ticket conversation improvements. (https://support.zendesk.com/hc/en-us/articles/7006036974234-Announcing-ticket-conversation-improvements-default-experience)

 

In general, our Agents are happy with the new improvements. 

Especially the following grouping function of the messages is something they find particularly nice.

 

image.png

 

One feedback they have for potential optimization is, that it's very difficult to distinguish the color of the checkmarks that show the delivery & read status of the messages. It would be great if the size or the color of the checkmarks can be adjusted so that it's more obviously visible.

image.png
Displaying image.png

 

Thank you for your support always!

 

Minji

Publicado 12 jul 2024 · Minji Kim

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Minji Kim hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We need this feature as well.

Ver comentario · Publicado 17 jul 2023 · Minji Kim

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Minji Kim hizo un comentario,

ComentarioTicket basics

I can't seem to find the draft mode button available in the email-public reply field. Is there something I'm missing? We are within the Agent Workspace.

Ver comentario · Publicado 17 may 2023 · Minji Kim

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Minji Kim creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi, I have a feature request that has been mentioned several times from our agent team.

It would be great if the forwarding of attachments from internal notes to customers is enabled.

For example, we are able to forward attachments from internal notes to side conversations as can be seen in the below screenshot. But this is not possible when posting a public comment. 

 

We would be able to optimize our workflow by directly forwarding the attachments, and not having to download them to our computer and re-upload it in the public comment.

Small feature but would make things smoother for the agents. 

Thanks

 

 

Publicado 02 dic 2022 · Minji Kim

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