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Andrea Rijna's Avatar

Andrea Rijna

Incorporación 03 mar 2023

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Última actividad 18 jul 2023

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Última actividad de Andrea Rijna

Andrea Rijna hizo un comentario,

Comentario de la comunidad Q&A - Talk and text

I'm looking into this as well. Is it still possible to add your welcome message somewhere when the call is routed to a certain call group straight away?

Ver comentario · Publicado 18 jul 2023 · Andrea Rijna

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Andrea Rijna hizo un comentario,

ComentarioTicket customization

Thanks Timothy, this solved it for me!

Ver comentario · Publicado 09 mar 2023 · Andrea Rijna

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Andrea Rijna hizo un comentario,

ComentarioTicket customization

Does anyone know how to include custom statuses in automations and triggers?

Only the main statuses are visible. But we want to build automations for different on hold statuses we built, to make sure we have a different approach per status.

Ver comentario · Publicado 03 mar 2023 · Andrea Rijna

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