Andrew R.

1. Guide de l’agent
2. Autres canaux de tickets
3. Affichage de la partie en HTML et de la source d’origine pour les tickets entrants

Hi, Is there any option to direclty view original email in the thread in the Agent Workspace ?

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• Andrew R.
• Creación 25 de abril de 2023 13:46
• 0 votos

1. Chat
2. ...
3. Best practices and recipes
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Marine, Okay all clear for me, thanks a lot for your help !

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• Andrew R.
• Creación 18 de enero de 2023 16:52
• 0 votos

1. Chat
2. ...
3. Best practices and recipes
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Marine, Thanks for the information. So basically, I need to add a trigger on the URL from brand 1 and same thing for brand 2 in order to dissociate them ?

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• Andrew R.
• Creación 18 de enero de 2023 14:32
• 0 votos

1. Chat
2. ...
3. Best practices and recipes
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Hi Marine, Yes, I'm still interested to see how it works. As I have two websites, we want them to have a web widget but manage chats tickets distinctly between both. 

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• Andrew R.
• Editado 18 de enero de 2023 13:18
• 0 votos

1. Chat
2. ...
3. Best practices and recipes
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Hi,  In step 2, I can't see the picture of what looks like the tag to Chat display in the agent's chat window for adding context.

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• Andrew R.
• Creación 11 de enero de 2023 14:31
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Reporting on visitor page/url when chat strted

+1 on this 

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• Andrew R.
• Creación 15 de diciembre de 2022 09:14
• 0 votos