Andrew R.

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Hi, I have a question : if an agent from group 1 get a bad satisfaction but ticket still open and agent from group 1 assign ticket to an agent group 2 in order to resolve it. Once it's solved, who ...

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• Andrew R.
• Editado 21 de septiembre de 2023 14:20
• 0 votos

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

Hi,  As we don't use Talk for our support but a custom integration for incoming calls. Does Focus Mode will work with the custom integration ?

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• Andrew R.
• Creación 21 de junio de 2023 08:00
• 0 votos

1. Guide de l’agent
2. Autres canaux de tickets
3. Affichage de la partie en HTML et de la source d’origine pour les tickets entrants

Hi, Is there any option to direclty view original email in the thread in the Agent Workspace ?

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• Andrew R.
• Creación 25 de abril de 2023 13:46
• 0 votos

1. Chat
2. ...
3. Using Legacy Chat
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Marine, Okay all clear for me, thanks a lot for your help !

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• Andrew R.
• Creación 18 de enero de 2023 16:52
• 0 votos

1. Chat
2. ...
3. Using Legacy Chat
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Marine, Thanks for the information. So basically, I need to add a trigger on the URL from brand 1 and same thing for brand 2 in order to dissociate them ?

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• Andrew R.
• Creación 18 de enero de 2023 14:32
• 0 votos

1. Chat
2. ...
3. Using Legacy Chat
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Hi Marine, Yes, I'm still interested to see how it works. As I have two websites, we want them to have a web widget but manage chats tickets distinctly between both. 

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• Andrew R.
• Editado 18 de enero de 2023 13:18
• 0 votos

1. Chat
2. ...
3. Using Legacy Chat
4. Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)

Hi,  In step 2, I can't see the picture of what looks like the tag to Chat display in the agent's chat window for adding context.

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• Andrew R.
• Creación 11 de enero de 2023 14:31
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Reporting on visitor page/url when chat strted

+1 on this 

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• Andrew R.
• Creación 15 de diciembre de 2022 09:14
• 0 votos