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Scott Rossner

Incorporación 31 oct 2022

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Última actividad 22 sept 2023

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Última actividad de Scott Rossner

Scott Rossner hizo un comentario,

ComentarioReporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

Ver comentario · Publicado 22 sept 2023 · Scott Rossner

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Scott Rossner hizo un comentario,

ComentarioReporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

Ver comentario · Publicado 18 sept 2023 · Scott Rossner

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Scott Rossner hizo un comentario,

ComentarioAdditional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

Ver comentario · Publicado 23 ene 2023 · Scott Rossner

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