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Robert Poorman
Incorporación 25 mar 2024
·
Última actividad 26 mar 2024
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Actividad total
3
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0
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1
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Robert Poorman
Robert Poorman hizo un comentario,
Thank you Stephan.
Ver comentario · Publicado 26 mar 2024 · Robert Poorman
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Robert Poorman creó una publicación,
Hello. We have a third party we are working with to support on our tickets. We can send them sidenotes and they receive them and a ticket is created in their JIRA system. I can reply to the side note and they receive it fine. If they reply via email, the reply updates the sidenote. When they reply in JIRA, the case number from JIRA is added to the description. This causes a new ticket to be opened in Zendesk. Is there a way to strip out leading characters in a reply from a specific email?
Publicado 25 mar 2024 · Robert Poorman
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4
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4
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