Búsquedas recientes


No hay búsquedas recientes

Nick's Avatar

Nick

Incorporación 15 dic 2022

·

Última actividad 13 ago 2024

Seguimientos

0

Seguidores

0

Actividad total

23

Votos

9

Suscripciones

9

RESUMEN DE LA ACTIVIDAD

Última actividad de Nick

Nick creó una publicación,

Publicación Discussion - Artificial Intelligence

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot can recognize content within images on item pages. 

Publicado 06 feb 2024 · Nick

0

Seguidores

4

Votos

1

Comentario


Nick hizo un comentario,

ComentarioUsing legacy AI agent functionality

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot has the capability to recognize content within images on item pages. This information is crucial for our assessment of its suitability for our needs.

Ver comentario · Publicado 05 feb 2024 · Nick

0

Seguidores

4

Votos

0

Comentarios


Nick creó una publicación,

Publicación Feedback - Voice (Talk)
I see ZD now transcribes calls and logs the text as an internal note. This makes the ticket really long and subsequent agents have to scroll down for a long time to get the bottom of the ticket.
 
Is it possible to "collapse" or "hide" that internal note until someone clicks to "expand" it?

Publicado 17 ene 2024 · Nick

1

Seguidor

6

Votos

5

Comentarios


Nick hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

+1

Ver comentario · Publicado 17 ene 2024 · Nick

0

Seguidores

0

Votos

0

Comentarios


Nick hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Hi Rohan,

Is there any update on this feature?

Ver comentario · Publicado 21 nov 2023 · Nick

0

Seguidores

0

Votos

0

Comentarios