Christina Stommel

Summary:

Zendesk Guide should allow help article authors to designate whether an image they are inserting is placed inline with the surrounding text or not.

Use Case:

As an author, I frequently want to include images of icons a user might click directly in the instructions (for example, "Click the Copy icon [IMAGE] to do XYZ"). To do this now, I have to insert the image and then edit the underlying HTML to add parameters to the tag.

Impact

This adds a lot of time and frustration when authoring an article because it requires so much manual effort. Being able to indicate how the image will be used at the time I insert it would save a lot of extra, unnecessary effort. 

When inserting images in a help article, is there an easy way to indicate that it should be an inline image (meaning it should sit in the same line of text where it's inserted) rather than have the image appear on its own line in the published output? We like to include icons from our app in our instructions (like "click the Copy icon (IMAGE) to do XYZ") but to do this, we have to insert the image and then edit the article HTML and add code to the tag. It's getting tedious and frustrating. Is there a better/faster way of doing this? If not, where can I submit a feature request that Zendesk include something like a toggle on the Insert Image dialog that lets agents/writers indicate how/where the icon should be inserted in the text?

Is there a list of search connectors or operators that end users can use to search Guide content?

We are using Guides to publish both regular help articles as well as release notes. Is there some way to allow customers to filter or view one type over the other? We have weekly release notes that cover dozens of subproducts so I can see those release notes soon taking over any sort of meaningful search results list. 

Forgive me if this is a basic question. Still fairly new to Zendesk Guides and trying to learn it all.

Thanks!