Búsquedas recientes
No hay búsquedas recientes

Wieke van Gerwen
Incorporación 29 dic 2022
·
Última actividad 16 feb 2023
Seguimientos
0
Seguidores
0
Actividad total
16
Votos
4
Suscripciones
8
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Wieke van Gerwen
Wieke van Gerwen creó una publicación,
It is a pity that Zendesk determines what a column is called. This causes a view not always being clear, with too much space unused and open. For instance: the column heading is "Volgende SLA-schending" (23 characters) and values in the column will be max 5 characters.
In addition, it is very useful if we get full control over your views. We are really too limited right now. But therefor is Feature Request: https://support.zendesk.com/hc/en-us/community/posts/4409222739482-Feature-Request-The-ability-to-create-Custom-Columns-in-Ticket-Views
Editado 09 ene 2023 · Wieke van Gerwen
1
Seguidor
2
Votos
0
Comentarios
Wieke van Gerwen hizo un comentario,
I've also made a ticket for this issue: https://support.zendesk.com/hc/en-us/community/posts/5265819067674-Need-to-change-the-e-mail-template-for-a-follower-of-an-organization
It should be high on the priority list.
Need to change the e-mail template for a follower of an organization
The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.
And gets this e-mail:
Subject:
To: name and e-mail adres of end-user
Body:
Ver comentario · Editado 30 dic 2022 · Wieke van Gerwen
0
Seguidores
2
Votos
0
Comentarios
Wieke van Gerwen creó una publicación,
The e-mail that is sent nowadays does not meet our standard of sending e-mail. So we desperately need to change it. As i understand from Julia that is not possible.
The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.
And gets this e-mail:
Subject:
To: name and e-mail adres of end-user
Body:
Publicado 30 dic 2022 · Wieke van Gerwen
2
Seguidores
6
Votos
2
Comentarios
Wieke van Gerwen hizo un comentario,
How do we change the e-mail that comes from following all the tickets from an organisation?
Ver comentario · Publicado 29 dic 2022 · Wieke van Gerwen
0
Seguidores
0
Votos
0
Comentarios