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Frédéric Chofardet's Avatar

Frédéric Chofardet

Incorporación 25 oct 2022

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Última actividad 28 mar 2024

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Frédéric Chofardet

Frédéric Chofardet hizo un comentario,

ComentarioGuide du Centre d’aide pour l’utilisateur final

Bonjour

Le 2AF à la discrétion de l'utilisateur final ne sert à rien et ne correspond sûrement pas à des critères de sécurisation des accès à ZenDesk HC….

Je ne comprends vraiment pas cette stratégie

Ver comentario · Publicado 28 mar 2024 · Frédéric Chofardet

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Frédéric Chofardet hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello Robert

From the last info I had, it has been implemented BUT only on end user profile managed by the end-user into its UI (help center) :(

https://support.zendesk.com/hc/en-us/articles/6429382053530-Accessing-help-center-with-two-factor-authentication

I don't understand this choice as the end user can do what he wants....for ma it is not at all in relation with the securoity level we want to have on this UI access.

My KAM said it is planned in another version - end users' 2FA managed by the administrator and not by the end user itself.

Sometimes the DEV's logic seems to be without any logic at least :)

Have all a nice day

Ver comentario · Publicado 12 feb 2024 · Frédéric Chofardet

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Frédéric Chofardet creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello

I absolutly need to display into the views of support module the archieved tickets and also the rated tickets  archieved

Thx

Fred

Publicado 12 dic 2023 · Frédéric Chofardet

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Frédéric Chofardet hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello

From the last info retrieved from my KAM, normally delivered this month...fingers crossed

Ver comentario · Publicado 12 dic 2023 · Frédéric Chofardet

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Frédéric Chofardet creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello

Can it be possible to improve Support by allowing to display a multi select field into a view?

Thx

Publicado 24 oct 2023 · Frédéric Chofardet

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Frédéric Chofardet creó una publicación,

Publicación Feedback - Help Center (Guide)

Hello

I will be interested to create Guide's end user account with read only permission.

The need is to allow the supplier of my customers to be capable of checking the tickets in progress

Many thanks for your help

Publicado 05 sept 2023 · Frédéric Chofardet

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Frédéric Chofardet hizo un comentario,

ComentarioHow to fix issues with the community forum

Hello,

My customers want to have also the possibility to edit in a list  the tickets they raised.

So this new feature will be appreciated.

ZenDesk DEV team, please add tis demand to your todo list

Ver comentario · Publicado 12 jul 2023 · Frédéric Chofardet

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Frédéric Chofardet hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello

Any idea when it will be embeded into a new release?

Thx

Ver comentario · Publicado 12 abr 2023 · Frédéric Chofardet

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Frédéric Chofardet hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Good morning Barkha

Very pleased to read this and thank you for your assistance :)

Do you have an idea about the scheduler?

Have a nice day and WE

Ver comentario · Publicado 10 mar 2023 · Frédéric Chofardet

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Frédéric Chofardet hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Fully agree with Yossi, please speed up this feature for end users

Thx

Ver comentario · Publicado 21 feb 2023 · Frédéric Chofardet

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