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David Birnbaum's Avatar

David Birnbaum

Incorporación 04 may 2023

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Última actividad 08 may 2023

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Última actividad de David Birnbaum

David Birnbaum hizo un comentario,

ComentarioTicket automation and collaboration

+1 here.  We mostly use direct messaging for everything, frankly, the Channels just don't work nearly as well as their equivalent in Slack.  So, we just create Chats, rename them, and then they function perfectly as a channel equivalent.

Ver comentario · Publicado 08 may 2023 · David Birnbaum

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David Birnbaum hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This annoys me every single time I have to work a ticket.  It's maddening...I can't believe Zendesk is being so difficult to add this feature.  We are able to set up the view we want in our email clients, for example, for this exact reason!  The thing we care about most is AT THE TOP which is why we want it put there!

Ver comentario · Publicado 04 may 2023 · David Birnbaum

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