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Raluca Martin

Incorporación 24 oct 2022

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Última actividad 14 nov 2022

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Hello!

Has anyone managed to comprise agent activity reports for both Support activity and Messaging in one place? I am trying to create a report that would display the entire activity of an agent daily (handled tickets and messaging tickets.
I have used the agent comment date custom field for comments however does not retrieve the messaging activity - only separate. 

Thanks 

Ver comentario · Publicado 14 nov 2022 · Raluca Martin

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