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Hola Javier DM tenemos la misma configuración de Marta (reject:qq.com) pero aún así sigue entrando SPAM. el origen dice “via web ticket”. qué más podemos hacer?

Unfortunately, after raising the ticket with all the supporting material, it was closed saying that "queries regarding API are outside the range of the support we are able to offer as Customer Advocates. Since you are looking for API guidance we recommend going to our developer community at developer.zendesk.com (http://developer.zendesk.com/). Zendesk provides these articles for instructional purposes only. Unfortunately, we do not provide support for this content."

if I understood well, zendesk customers are all alone regarding API issues, trying to solve the stuff in the comunity forums by ourselves?  

thanks Eric. 128 character limit and waiting time of 1-2 days, I can't even paste the link to this conversation for reference. the bot is not exactly a wonderful experience.

Hello Dave, thank you for the reply.

I don't think it is related to auth issues, because I am using always the same token for all the request, a token that is associated to a user with Help Center admin privileges. 

I suspect that is is really related to the use of a secondary locale, because when the admin user visits the help center and changes the locale to "es", there are no articles displayed, but she can see the article in the internal (authenticated as admin) view in the control panel. 

I am also using a single permission group for all the articles, and hitting the same endpoint for creation, just varying the locale from "en-us" to "es". 

Do you think I am missing some configuration step so the article becomes visible in the spanish version of the help center?

Hello, I had been able to publish articles via API, to the en-us locale, and I can list them by ID, both passing the en-us locale or not passing locale.

now I am trying to publish to Spanish "es". I can publish, and I obtain an article id.

But when  I try to list the spanish article with this id, I got a Not Record Found error if I pass no locale, and when I pass the "es" locale, the error is "Couldn't authenticate you". 

I am hitting the API with an API token.

what am I missing here?

Error 1, with no locale:

https://MYDOMAIN.zendesk.com/api/v2/help_center/articles/MY_ES_ARTICLE.json
{ error: 'RecordNotFound', description: 'Not found' }

Error 2, with "es" locale:

https://MYDOMAIN.zendesk.com/api/v2/help_center/es/articles/MY_ES_ARTICLE.json
{ error: "Couldn't authenticate you" }

Hello, I am implementing a quick search using the search articles endpoint, I want to show only the snippet and URL, but I see that the search is returning the whole body of the articles too.

I don't need the body, only the snippet, there is some way to exclude the bodies from the search response?

hello, the content of the crawler, after a search, is presented embedded or it is just a link that pops-out a window or tab to the external content? 

I ask this because I am wondering if it make sense to host HTML content in a s3 bucket, without custom domain. if the crawler embeds the content, it doesn't matter not having a custom domain. different to the case if it pops-it out.

I suspect not using the custom domain may create problems like the domain-verification rule..

I hope my question makes sense!