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Christina Fountain

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    61
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Última actividad de Christina Fountain
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    Christina Fountain hizo un comentario,

    Any update on this? 

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    Christina Fountain hizo un comentario,

    Hey Team!  Just want to chime in here because I'm getting a lot of concern around play mode from my org.  We have 3 levels of priority for our inbound tickets from API/Contact us: Urgent, High, Low...

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    Christina Fountain hizo un comentario,

    Hey ZD - this is causing some issues for us as well - can you please help me figure out how to change the time zones for all of our tickets/comments to central time zone.

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    Christina Fountain hizo un comentario,

    Hey Rajat,  Thanks for the response. We encourage our agents to end chats right away to maintain efficiency of our chat workflow. From a workforce management perspective, asking agents to do otherw...

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    Christina Fountain hizo un comentario,

    Hey Zopim, Is there any information you can provide about this request? Our agents are really struggling without any buffer between ending and incoming chats - they are not able to continuously clo...

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    Christina Fountain creó una publicación,

    Mass Enforce Alias for All Agents

    Respondida

    Hi there,  I want to use personalized emails but I need to ensure all of my agents are responding to emails with their first name and last initial only.  As an admin, am I able to restrict or enfor...

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    Christina Fountain creó una publicación,

    "Fade" ended chats

    Respondida

    Hey Zopim,  This ticket is related to a past ticket (#1578830). Our agents continue to express concern over there being no delay in a chat ending and getting a new chat. Our agents are used to abou...

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    Christina Fountain hizo un comentario,

    Hi Ramin,  Thanks for your response. Are you aware of other customers who have been successful in adding a custom close button?  I approached our development team with your response and we are not ...

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    Christina Fountain hizo un comentario,

    Hello!  We are beginning our chat rollout in 2 weeks at our very large organization and anticipate that the hidden "end chat" button will be problematic for us.  I will keep the team posted - our c...

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    Christina Fountain creó una publicación,

    Lock Down Ban Visitors

    Completada

    Hello!  We are not comfortable with the agent level ability to ban visitors. Especially because there is no log of who applied the ban. This ability would better serve our organization as an admin ...