Carolline

Hi Peter Hochstrasser

I tried to use it, but it seems it only resets to the original value. For example, if I have multiple tickets each one with its own value, and I accidentaly change the value to X while bulk editing, if I hit "reset" this change is disregarded and all of the tickets keep the original value.

Dane not sure if I understand. These examples I gave are drop-down fields. The problem is with bulk editing (when editing a single ticket, I can clear the custom field just fine)

By the way - the workaround I could think of was setting up a trigger that fires when updating the ticket and including a specific tag. There's an option to clear the value of a specific custom field as an action for the trigger.

Hey there,

When bulk editing a custom ticket field, I don't see an option to leave said custom field blank as it is possible when editing one single ticket. Am I missing something or is it really not possible? Any workaround suggestion?

Editing a single ticket:

 

Bulk edit: