Jennifer Frayser

Is it possible to make an author a group instead of an individual or remove the author notation altogether?  We would like to have cohesion with all authors being reflected as the same group or not at all instead of an individual, how can we do that?

Hello,

I'm sure this is out there, but I have not been able to find it.  If a ticket was solved by Agent A and received a rating then is subsequently reopened and solved again by Agent B- is it Agent A or Agent B or perhaps both who have the rating assigned to them?