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Sami
Incorporación 10 dic 2023
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Última actividad 17 oct 2024
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Última actividad de Sami
Sami hizo un comentario,
In the layout's ticket properties section, is it possible to move the tags box to the bottom? Is it a fixed-position field?
Ver comentario · Publicado 19 ago 2024 · Sami
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Matthew Natali
Replace
IF ([Changes - Field name]="{Escalated}")
With
IF ([Changes - Field name]="Escalated")
No braces, { or }, around the field name Escalated.
Ver comentario · Publicado 15 ago 2024 · Sami
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Sami hizo un comentario,
Hi, Jakub Konik - can you provide a high-level summary of what issue you are investigating?
Is/will there still be a need to have a JWT server involved to authenticate the web widget?
Thank you.
Ver comentario · Publicado 05 jun 2024 · Sami
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It was recently suggested to us that it is an authentication issue per: https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-for-messaging
Ver comentario · Publicado 23 may 2024 · Sami
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Is there an option to add the signature _only_ on the initial reply by the agent?
Ver comentario · Publicado 16 may 2024 · Sami
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Is it still part of the plan in 2024?
Ver comentario · Publicado 24 abr 2024 · Sami
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Is displaying custom fields on the roadmap? This is something we'd also like to do.
Ver comentario · Publicado 24 abr 2024 · Sami
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Sami creó una publicación,
We want to use Messaging as a diversion strategy by having the Generative AI generate replies from our KB as possible solutions to customer customers.
The AI does not generate a reply to known KB content, “Sorry I couldn't answer your question.”
We have a live help center with >400 articles
The test articles are accessible to the public
The messaging chat bot is set to “generate a reply”
We are not using intents/answers, we've set “Questions without matching intents” to "generate a reply”
No luck so far. We've reviewed KBs as well as engaging with support.
Does anyone have this working?
Editado 09 abr 2024 · Sami
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Sami hizo un comentario,
We have the same issue where the messaging bot's behavior is set to generate a reply but does not answer with any meaningful response.
We have both public and private KBs in our help center, and are English language only.
Support stated we also need to enable the Answer Bot - is this not for the classic web widget only?
Ver comentario · Publicado 25 mar 2024 · Sami
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Where do we customize the icons used in the autoreply? the icons are too big.
Ver comentario · Publicado 12 dic 2023 · Sami
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