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Paul

Incorporación 04 oct 2022

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Última actividad 04 may 2023

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Última actividad de Paul

Paul hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

maybe they don't see our comments because they need to scroll to the bottom :P 

Ver comentario · Publicado 04 may 2023 · Paul

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Paul hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any update on this?

It would solve "multiple" options related to management of organizations.

Ver comentario · Publicado 14 feb 2023 · Paul

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Paul hizo un comentario,

ComentarioMeasuring success

@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :) 

Ver comentario · Publicado 13 ene 2023 · Paul

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Paul hizo un comentario,

ComentarioMeasuring success

I have a question about the timers. They are acting weird.

A SLA policy is set up like below.
So the first reply time should be 8 hours (for all status): 

But when we receive a ticket (which is using the above policy if i check the events of it) it is showing the first reply as 24H and also the solve time as 24H. But nowhere the 24H rule/time is set or used....

How is this possible or how does zendesk came to this 24H timer?
Or what am i missing here?

Ver comentario · Publicado 11 ene 2023 · Paul

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Paul creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Publicado 23 dic 2022 · Paul

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Paul hizo un comentario,

ComentarioMeasuring success

Is it possible to show the sla breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Or can we only add that column to custom views?

Ver comentario · Publicado 21 dic 2022 · Paul

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Paul hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any release date? It's pretty limited now with the current use of views.

Ver comentario · Publicado 11 oct 2022 · Paul

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Paul hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any updates on this or an ETA when we can sort messages on newest first?

Ver comentario · Publicado 04 oct 2022 · Paul

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