Michael Fischer
-
Actividad total101
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos64
-
Suscripciones24
Resumen de la actividad
Última actividad de Michael Fischer-
Michael Fischer hizo un comentario,
GDPR requirements would be satisfied with ticket redaction app. https://www.zendesk.com/apps/support/ticket-redaction/
-
Michael Fischer hizo un comentario,
yes please
-
Michael Fischer hizo un comentario,
Ross are you saying that you have the zendesk captcha enabled and it was defeated by a spam bot? edit - i now see your edit. you might want to open a support ticket for them to look at it
-
Michael Fischer hizo un comentario,
Hi Nicole. Was just annoyed that we couldn't delete a reply. I may have accidentally copy / pasted a War and Peace level email chain into an unrelated ticket and couldn't undo it. Google led me ...
-
Michael Fischer hizo un comentario,
Hello, Has Zendesk considered adding HEIC support for attachment previews? This is the new iOS 12 default format. It is causing a workflow interruption when our agents have to download pictures...
-
Michael Fischer hizo un comentario,
really
-
Michael Fischer hizo un comentario,
If you enable captcha, it will stop. Support has been less than helpful with cleaning up. I am taking that there is no plan for this on the ZD side.
-
Michael Fischer hizo un comentario,
This would be a great thing to have - even at the Insight level. For example I am attempting to calculate ticket abandonment rate per year and there is no way I can remotely begin. I have an auto...
-
Michael Fischer hizo un comentario,
I was looking at old tickets and ran into this reply I made. Here is the engineering solution. Set a tag on the requestor itself to someValue. Then do a tag check on the urgent trigger. Add in...
-
Michael Fischer hizo un comentario,
A triage group can look and reprioritize. My people do that alllll the time. Sometimes a social problem shouldn't be defeated with an engineering solution. ...yes I know cold chance in hell but...