Michael Fischer
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Votos69
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Votos de actividad por Michael Fischer-
yes please
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Hello, Has Zendesk considered adding HEIC support for attachment previews? This is the new iOS 12 default format. It is causing a workflow interruption when our agents have to download pictures...
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This would be a great thing to have - even at the Insight level. For example I am attempting to calculate ticket abandonment rate per year and there is no way I can remotely begin. I have an auto...
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Here is some logic to help: If ticket = resolved If client's next reply is "thank you" (ignore any sent from iPhone, iPad, Windows Mobile, Android forced signature) Set status to resolved, again.
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Thus the check. Probably need API interaction somewhere. -- IF ticket = solved by an agent IF next ticket reply = from requestor, comment = "ty" OR "thanks" OR "thank you" OR "n1 dogg" (or wha...
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GDPR requirements would be satisfied with ticket redaction app. https://www.zendesk.com/apps/support/ticket-redaction/
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Hi Nicole. Was just annoyed that we couldn't delete a reply. I may have accidentally copy / pasted a War and Peace level email chain into an unrelated ticket and couldn't undo it. Google led me ...
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really
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I was looking at old tickets and ran into this reply I made. Here is the engineering solution. Set a tag on the requestor itself to someValue. Then do a tag check on the urgent trigger. Add in...
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A triage group can look and reprioritize. My people do that alllll the time. Sometimes a social problem shouldn't be defeated with an engineering solution. ...yes I know cold chance in hell but...