Búsquedas recientes
No hay búsquedas recientes

Thomas Kidd
Incorporación 13 dic 2022
·
Última actividad 13 ene 2023
Seguimientos
0
Seguidores
0
Actividad total
4
Votos
0
Suscripciones
2
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Thomas Kidd
Thomas Kidd creó una publicación,
Hi!
We have cases were different agents interact with our customer-facing tickets with different roles and responsibilities and some of those roles are generally internal in nature/workflow.
As such, some users would prefer if their comments could be set internal by default rather than public. Perhaps a self-serve option in account settings/preferences for users to set their own preferred default might be a place to start on this?
Thanks for your consideration on this matter - as always with features like this, I appreciate there's always a deeper discussion at hand but perhaps this might be a place to start and evolve the feature from.
Regards,
Tom
Publicado 13 ene 2023 · Thomas Kidd
3
Seguidores
3
Votos
0
Comentarios
Thomas Kidd hizo un comentario,
It's a bit of an extension to this topic - it'd be great if a user could set defaulting posts to private for their own profile as well (and/or be able to define this as part of a user role) - I say this as there are workflows where internal by default would be perfect ---but not not necessarily for all agents.
I haven't looked further - is it possible to flag roles such that they're internal by default/only?
Ver comentario · Publicado 13 dic 2022 · Thomas Kidd
0
Seguidores
0
Votos
0
Comentarios