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Gregg Hansen
Incorporación 02 ene 2023
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Última actividad 29 dic 2023
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Gregg Hansen hizo un comentario,
Comentario de la comunidad Q&A - Users, groups, and organizations
Thanks for the answer - that confirms what I have found.
That’s what I was afraid of. I guess we bought into the idea that a “suite” is not a couple stand alone tools
Ver comentario · Publicado 03 ene 2023 · Gregg Hansen
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Gregg Hansen creó una publicación,
Publicación Q&A - Users, groups, and organizations
We're struggling a bit with customer data, and I can’t find where to look.
Take a look at this marketing post:
This is what we need, and frankly, the entire reason we signed up for Zendesk. Unfortunately it does not appear this works:
- While we don’t need Sell, in order to manage customer data we do need Contacts (part of Sell)
- Sell does not integrate with external apps cleanly, Support does.
- Customer data is not integrated between Sell and Support (this can’t possibly be true, but ZenDesk support says it is)
I think we're missing something fundimental in the way zendesk deals with customer data
Publicado 02 ene 2023 · Gregg Hansen
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