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James Cory

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Última actividad de James Cory
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    James Cory hizo un comentario,

    Hey Jeremy -  Shoot me an email - jcory@grubhub.com - and I can get you more detailed information on what our user stories are. James  

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    James Cory creó una publicación,

    Agent Stats

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    Hello Zopim - We need to be able to get a report of what percentage of logged time per agent is spent in Away and Invisible status.  What we're finding is that agents will go in away after they rec...

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    James Cory hizo un comentario,

    I agree wholeheartedly.  This will allow us to incorporate our chat metrics into the rest of our standardized visual management, which is what our agents and team leads are comfortable viewing.

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    James Cory hizo un comentario,

    I agree wholeheartedly.  This will allow us to incorporate our chat metrics into the rest of our standardized visual management, which is what our agents and team leads are comfortable viewing.

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    James Cory hizo un comentario,

    Every other chat application I've worked with offers some permutation of this functionality, and seems like an obvious choice to incorporate into Zopim.