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@Steven The behavior you're describing is there by design. Project Restrictions feature works by allowing admins to restrict certain sensitive or irrelevant project from the integration. All other ...
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@Dolev The integration currently doesn't support this feature. Tickets get sent to Slack automatically based on configurations, such as group to channel mapping. You can escalate a particular ticke...
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@Guilherme, the app access control is done on a per channel basis. You can create invite the app to a private channel and only it's members will be able to use it.
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@Lindsay, the integration always sets the requester as the Zendesk user who connected the Slack app to Zendesk Support. To change that user you will need to disconnect and reconnect with another Ze...
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@Thomas, Yes, you can only connect 1 Zendesk account to a Jira account.
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Quick update We've improved the project restriction feature to hide the Zendesk panel and tab in Jira based on user configurations More on project restrictions here: https://support.zendesk.com/hc...
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@Frankie I have some good news. Work on this feature is now complete and it's available as of this week. To take advantage of the feature, you will need to update our Jira add-on to the latest ver...
Yuri Mylis hizo un comentario,
Hi all, I have some good news. Work on this feature is now complete and it's available as of this week. To take advantage of the feature, you will need to update our Jira add-on to the latest versi...
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@Erica, sorry to hear you've been having issues with the configuration but there is no requirement to install anything on the Zendesk Support side. The Slack side app automatically installs all the...
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Current package version: 5.7.1Package release date: July 3rd 2018 New/updated functionality none Fixes Bulk sync was failing to create Organizations in Support when account name has a special c...