Jay Gianan
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Votos6
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Comentarios
Votos de actividad por Jay Gianan-
Hi has this feature been released? If not yet, do we have a target live date?
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Hi Sean Chuang, do we have an ETA as of yet? Thanks!
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+1 Hello team, any news on this feature? Thanks!
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Hi, I did try to check and verify the numbers on the Ticket assignments. I noticed the following: This report doesn't count the ticket assigns on agents that have not touched the ticket. This re...
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Hi, This would be a great feature for us, especially we are investigating reasons of high abandons. Hope we can get feedback soon to get this feature in effect.
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Hi, I'm also trying to work with Dashboard data for a long list of agents. However when exported, it cuts the data that is visible on dashboard. Like only half list of agents and data is extracted....
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Hi Dane, Thanks for your response. I did open a ticket on this and was able to find out that the calculation of Update Handle time exclude Nulls or tickets that has no handle time. That's why when...
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+1
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Hello Team, Would like to seek help on different Average Handle time from manual computation Agent Tickets Updated (sum) Update Handling time (sec) (avg) Update Handling time (sec) Manual Handle...
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Hello everyone. Would someone be able to explain the definition of the value below the actual data? *Please see highlighted in yellow This is how i understand it, so there is a drop of 65 new tick...