Jay Gianan
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Actividad reciente de Jay Gianan-
Hi Gab, thanks for clarifying. I have informed my manager and they have activated the feature to get the data we need . A few insights i got from Zendesk helpdesk also advised the following: Time ...
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Hi Gabriel, I don't think the time tracking app feature is activated for us. I have been looking at those articles previously. When time tracking app is not enabled, do we have other means to dete...
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Is there a chance for us to get the calculated metric formula for total time spent (sec)? we don't have this metric by default.
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Hi, I'm finding a way to generate Handle time of agents per ticket. is there any report or filters or calculated metric I can use to determine the time stamp an agent has viewed/acknowledged or sta...
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Is there a way for us to pull a report when an agent opened or viewed a ticket assigned to them for the first time?
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Would there be a possible calculated metric I can work with to get the duration or handle time of an agent on a particular ticket? Specifically those who touched the ticket but was not the last tou...
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May I know what is the refresh rate for the agent activity window?
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Hi, I'm trying to do a formula to have count Autoclosed tickets that are non NRN tickets. Here's the Calculated Metric I created: IF (INCLUDES_ANY([Ticket tags],"autoclosed_nrntickets_systemauto...
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Thank you. If that's the case , we will extract the data in excel or csv form and it appears to have the complete list. is it possible to have different export conditions per tab? Like first tab o...
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Hi, I'm also trying to work with Dashboard data for a long list of agents. However when exported, it cuts the data that is visible on dashboard. Like only half list of agents and data is extracted....