Dan R.

1. Comunidad
2. Zendesk Suite Q&A
3. Transition to a new Help Centre

If it's the same brand and same URL/mapping, why do you need to change in the first place? Are you moving to a new instance? If so, are you migrating content as well? Tell us a bit more about what ...

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• Dan R.
• Creación 1 de junio de 2023 20:55
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hi Gaurav Parbat In March, you'd shared with the community that planning around Closed Ticket editing was in progress and that you would share more news by the end of May, 2023.We're now at the end...

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• Dan R.
• Creación 31 de mayo de 2023 19:55
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Trigger condition with evaluation of the numeric value in ticket field

Just got bit by both this issue and the fact that automations don't support numeric fields either. It would be super if we could be allowed to evaluate and act on data in our systems via the Trigge...

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• Dan R.
• Creación 30 de mayo de 2023 20:43
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Adding extra details to Side Conversation

It would be great if in addition to the details Sonali requested if we could add placeholder support for the comments in side conversations too please!

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• Dan R.
• Creación 30 de mayo de 2023 19:44
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Placeholders for Side Conversation messages

Yes please!Use case: Agents often missing the in-app notifications that side convos have updated. I want to create a trigger than when a convo receives a reply, I can relay the message via Slack to...

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• Dan R.
• Creación 24 de mayo de 2023 20:13
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Request - CC an email address without manually adding a new user

Agreed, ran into this today. It would be nice if it at least took the context of the email I was adding.For other community members out there, do you have your zendesk set to accept tickets from an...

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• Dan R.
• Creación 24 de mayo de 2023 19:40
• 0 votos

1. Support
2. ...
3. Ticket customization
4. Using lookup relationship fields

I second Archie Menzies suggestion. I'd like to be able to have a lookup relationship to for an account owner on an Org within Support and create a view showing tickets opened for that org. 

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• Dan R.
• Creación 17 de mayo de 2023 15:49
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Requester's browser - usage data display

Unfortunately, viewing OS/Browser information in chat was a feature in the older Zendesk Chat platform that didn't make it over to Agent Workspace. i don't believe it's in the newer Messaging produ...

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• Dan R.
• Creación 4 de mayo de 2023 21:37
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Importing and exporting values for ticket fields

Being able to import/update on existing fields would be really helpful. An example could be if we were rebranding a product in a dropdown field and don't want to change the underlying tag but have ...

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• Dan R.
• Creación 3 de mayo de 2023 21:07
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing plan-based product limits for images in Guide

Thank you Katarzyna Karpinska! I think that addresses the problems outlined.

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• Dan R.
• Creación 3 de mayo de 2023 14:59
• 1 voto