Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Actividad reciente de Dan R.-
Guide filters should include Article Template parameters
Hey Guide team!I was in the process of deploying a new help centre theme to production today (it worked great in sandbox) but it failed because the old theme had some custom article pages that were...
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Need multiple questions and multiple survey types
This EAP is a good step in the right direction, however for the moment it only supports single question and only one survey type. For teams with multiple CSAT needs (ex: Onboarding vs Support in th...
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Update the Talk Dashboard to account for all call outcomes
RespondidaFeature Request Summary: Update the Talk Live Dashboard to account for all inbound call outcomes. Description/Use Cases: Today, the dashboard doesn't account for all call outcomes, which leave...
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Salesforce Integration - a wishlist
The Zendesk provided Salesforce app and integration is a key element in our systems setup, but it could use some serious TLC in 2023. Below is a list of issues that need attention, enhancement requ...
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Allow use of Present/Not Present conditions in Views for Date fields
Please allow for Present/Not Present conditions for Date fields in Views! Use case example: We have a ticket form where we schedule events with customers and log date milestones. We want to create ...
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Regarding changes to sharing dashboards with passwords.
Feature Request Summary: In the 2023-04-21 release notes Zendesk made changes to behaviour of incorrect password attempts to a external dashboard. After 5 failed entries, it locks the dashboard f...
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Improve usability of filter exclusion UI
I was trying to exclude some reports from dashboard filters today. Some of our filters are custom fields.This was the UI presented when trying to exclude filters. As you can see, showing the custom...
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Explore error code readability
Explore is a powerful tool, however the error codes presented are nigh unreadable to a human being. Please (pretty please) can we do something to improve the readability of the errors? I have no id...
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Salesforce Integration - Add support for lookup relationship fields
RespondidaFeature Request Summary: Zendesk now finally has relationship fields! We can now model the kinds of hierarchical relationships present in Salesforce. Please build support to leverage lookup field...
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Salesforce Integration - Allow use of Zendesk External ID for matching criteria
We use the SF->ZD integration to sync our active customer accounts to Zendesk. We also enable the option in the sync settings to write the Salesforce 18 digit ID to the Zendesk Org's External ID fi...