Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
-
Actividad total329
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos114
-
Suscripciones98
Resumen de la actividad
Última actividad de Dan R.-
Dan R. creó una publicación,
Guide filters should include Article Template parameters
Hey Guide team!I was in the process of deploying a new help centre theme to production today (it worked great in sandbox) but it failed because the old theme had some custom article pages that were...
-
Dan R. hizo un comentario,
It sounds like you need two views. Together, these would show assigned tickets in a group and unassigned tickets within the team. one with a condition of Group is 'X' Assignee is '-' and another ...
-
Dan R. hizo un comentario,
Hey Dane CorleyThanks for the update. Quick question, when you wrote that updates could be done"Via the Agent Dashboard administrators will be able to edit the Tags associated with a Ticket"Did you...
-
Dan R. hizo un comentario,
Great initiative Mo, and great initial examples. Here's my wishlist: Allow for fields to be stacked adjacent to each other in the layout. The endless scroll is not always necessary! Zendesk did/do...
-
Dan R. hizo un comentario,
Thanks, I've moved this to the Guide Feedback community. Thanks for posting!
-
Dan R. hizo un comentario,
Hey Mark, is this something you're trying to build in a Zendesk App or a customization you're trying to make to the ticket forms in Guide?Depending which, it might be better suited in a different p...
-
Dan R. hizo un comentario,
This is feedback for the Salesforce integration team - it would be superb if when merging a SF Account if it could trigger an event to use the Merge Org API (ideally via a configurable parameter, l...
-
Dan R. hizo un comentario,
Hey Andre, You can do this in your Admin Centre -> Objects and Rules -> Tickets -> Settings and unchecking Set Composer to public channel by default. Hope that helps!
-
Dan R. hizo un comentario,
Hey @...Yes, your description for the third example lines up with what I'd expect. If the agent changed the status and submitted, they should not be able to change back to a the old status that the...
-
Dan R. hizo un comentario,
Desperately need a way to set relative dates in filters. Last 7d, Last 30d etc. don't work for us. We need to be able to set reports for timeframes like Last Month, This Quarter, This Year etc.This...