Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Actividad reciente de Dan R.-
Huge thanks to David Gillespie and the team for hosting a great discussion. Really great to see a formal response and commitment afterwards, this is great for building trust with users. Looking fo...
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+100 on Carmelo's comment about being able to see what tickets a trigger or automation ran on. Having the count displayed in the trigger list link out to a (filterable) list of affected tickets wou...
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Hey Billy, Are you using the default Copenhagen theme or a custom theme? Perhaps you can share screenshots of the issues you're experiencing?
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Thank you Arpan Nagdeve for the reply. Please, would really appreciate the ability for admins to assign a permission to allow certain users to suppress alerts in Agent Workspace!
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Hey Shawna,Not really an option, as we're not working with JS APIs with the web widget. We only have/need one department, creating more and then getting developer resources to write some custom scr...
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Hey Zac Stanger There's a section called Operators in this article that outlines that. I'll copy it here for convenience.Minus sign. Excludes items containing a word (or property value) from the se...
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Please, let us suppress these alerts! At the very least, allow admins to suppress the alerts as we don't take chats. The alert is late to load after a page refresh and interferes with UI actions I'...
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Agreed!Admins should be able to view anything and everything, filterable by the resource owner/creator!That's the whole point of being an administrator.
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Hey Angeria VerawatiI've moved this post to the Apps & Integrations section in the community so that the teams that manage this integration are more likely to see it. Can you share more with them a...
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Something with this change has gone awry. This error about invalid calculations is coming up across all our dashboards - some of these reports are literally just the default # Tickets metric with a...