Avatar

이지윤

  • Actividad total
    19
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
    2
  • Suscripciones
    8

Resumen de la actividad

Última actividad de 이지윤
  • Avatar

    이지윤 creó una publicación,

    Explore recipe: Reviewing SLA performance based on only 1 standard

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi everyone, I am trying to make a Explore receipe for SLA performance based on below article. https://support.zendesk.com/hc/en-us/articles/4408835960602-Explore-recipe-Reviewing-SLA-performance  ...

    • 이지윤
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos
  • Avatar

    이지윤 hizo un comentario,

    1. Comunidad
    2. Zendesk Suite Q&A
    3. Explore reports - Monthly number of resolved tickets per brand

    I see. Thank you so much Anne for the comment!

    • Ver comentario
    • 이지윤
    • Creación
    • 0 votos
  • Avatar

    이지윤 hizo un comentario,

    1. Comunidad
    2. Zendesk Suite Q&A
    3. Zendesk language

    Thank you for the explaination! Well noted that changing customer language by the profile is possible. However, though Localization is set in Korean (as the seond image) Though Zendesk admin center...

    • Ver comentario
    • 이지윤
    • Creación
    • 0 votos
  • Avatar

    이지윤 creó una publicación,

    Ticket Value customization

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi, everyone! Your input is indeed highly highly appreciated!! I've got a question about ticket filed value. I wanted to create depths in the dropdown. So I have set ticket dropdown lists as below....

    • 이지윤
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos
  • Avatar

    이지윤 creó una publicación,

    Zendesk language

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi everyone,   Though Zendesk's default language set is in Korean, my colleauge's Zendesk language is English.   1. How can my colleague see the Zendesk language in Korean? 2. Is there a way to set...

    • 이지윤
    • Creación
    • 3 seguidores
    • 3 comentarios
    • 0 votos
  • Avatar

    이지윤 creó una publicación,

    Explore reports - Monthly number of resolved tickets per brand

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi everyone~! I've set an explore report where I can see [All resolved tickets number per brand - Brand A]. However, the number shown there is not matched with the number shown in views(Brand A_KR ...

    • 이지윤
    • Creación
    • 2 seguidores
    • 2 comentarios
    • 0 votos
  • Avatar

    이지윤 creó una publicación,

    Macro: How to have two langues set in one macro

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi there~!!! Need your help here! I wanted to create a macro for KR and EN. What I want to achieve is to see one kind of macro > click > two languges are shown.   However, as I could not find it, a...

    • 이지윤
    • Creación
    • 3 seguidores
    • 2 comentarios
    • 0 votos
  • Avatar

    이지윤 creó una publicación,

    How do differenciate Group name (user facing, for intermal use)

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi guys,  Good morning or good afternoon!!   Questions 1. How do differenciate Group name (user facing, for intermal use) 1-1. If there is way, can I make Group name with 2 versions?       (Custome...

    • 이지윤
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos
  • Avatar

    이지윤 creó una publicación,

    Ticket status meaning

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi, guys! Could anyone please shed a light on this?   1. I don't see on-hold status as a ticket status (upon replying answers).    What could be the reason?   2. What does it mean "Submit as open" ...

    • 이지윤
    • Creación
    • 4 seguidores
    • 3 comentarios
    • 0 votos