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이지윤

  • Actividad total
    19
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Publicaciones

Actividad reciente de 이지윤 Actividad reciente Votos

  • Explore recipe: Reviewing SLA performance based on only 1 standard

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi everyone, I am trying to make a Explore receipe for SLA performance based on below article. https://support.zendesk.com/hc/en-us/articles/4408835960602-Explore-recipe-Reviewing-SLA-performance  ...

    • 이지윤
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos

  • Ticket Value customization

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi, everyone! Your input is indeed highly highly appreciated!! I've got a question about ticket filed value. I wanted to create depths in the dropdown. So I have set ticket dropdown lists as below....

    • 이지윤
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos

  • Zendesk language

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi everyone,   Though Zendesk's default language set is in Korean, my colleauge's Zendesk language is English.   1. How can my colleague see the Zendesk language in Korean? 2. Is there a way to set...

    • 이지윤
    • Creación
    • 3 seguidores
    • 3 comentarios
    • 0 votos

  • Explore reports - Monthly number of resolved tickets per brand

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi everyone~! I've set an explore report where I can see [All resolved tickets number per brand - Brand A]. However, the number shown there is not matched with the number shown in views(Brand A_KR ...

    • 이지윤
    • Creación
    • 2 seguidores
    • 2 comentarios
    • 0 votos

  • Macro: How to have two langues set in one macro

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi there~!!! Need your help here! I wanted to create a macro for KR and EN. What I want to achieve is to see one kind of macro > click > two languges are shown.   However, as I could not find it, a...

    • 이지윤
    • Creación
    • 3 seguidores
    • 2 comentarios
    • 0 votos

  • How do differenciate Group name (user facing, for intermal use)

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi guys,  Good morning or good afternoon!!   Questions 1. How do differenciate Group name (user facing, for intermal use) 1-1. If there is way, can I make Group name with 2 versions?       (Custome...

    • 이지윤
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos

  • Ticket status meaning

    1. Comunidad
    2. Zendesk Suite Q&A

    Hi, guys! Could anyone please shed a light on this?   1. I don't see on-hold status as a ticket status (upon replying answers).    What could be the reason?   2. What does it mean "Submit as open" ...

    • 이지윤
    • Creación
    • 4 seguidores
    • 3 comentarios
    • 0 votos