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이지윤

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  • Explore recipe: Reviewing SLA performance based on only 1 standard

    Respondida

    Hi everyone, I am trying to make a Explore receipe for SLA performance based on below article. https://support.zendesk.com/hc/en-us/articles/4408835960602-Explore-recipe-Reviewing-SLA-performance  ...

  • Ticket Value customization

    Respondida

    Hi, everyone! Your input is indeed highly highly appreciated!! I've got a question about ticket filed value. I wanted to create depths in the dropdown. So I have set ticket dropdown lists as below....

  • Zendesk language

    Respondida

    Hi everyone,   Though Zendesk's default language set is in Korean, my colleauge's Zendesk language is English.   1. How can my colleague see the Zendesk language in Korean? 2. Is there a way to set...

  • Explore reports - Monthly number of resolved tickets per brand

    Respondida

    Hi everyone~! I've set an explore report where I can see [All resolved tickets number per brand - Brand A]. However, the number shown there is not matched with the number shown in views(Brand A_KR ...

  • Ticket status meaning

    Respondida

    Hi, guys! Could anyone please shed a light on this?   1. I don't see on-hold status as a ticket status (upon replying answers).    What could be the reason?   2. What does it mean "Submit as open" ...