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Taylor P.
Incorporación 25 abr 2023
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Última actividad 23 may 2023
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Taylor P. hizo un comentario,
Comentario de la comunidad Q&A - Reporting and analytics
Could you think about reopen rate as the opposite of this metric that we have:
- One-touch tickets: The percentage of messaging tickets that were solved in the first interaction, determined by transitioning from Open to Solved, without going through Pending or On-hold.
So if your One-touch % is 80% that means your reopen rate is 20%?
Ver comentario · Publicado 23 may 2023 · Taylor P.
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ComentarioExplore recipes
I'm working in Sunshine Conversations and we have custom fields however when using Explore I'm not sure how we are able to query these custom fields. Advice?
Ver comentario · Publicado 25 abr 2023 · Taylor P.
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