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Shawn Test
Incorporación 31 oct 2022
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Última actividad 31 oct 2022
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Última actividad de Shawn Test
Shawn Test creó una publicación,
With a recent change with one of our suppliers we have moved to an integration from our clients SNOW to our Zendesk however whenever we respond through the ticket the branding is causing them to recieve the notification as a duplicated ticket creating some extra work to merge tickets.
Is there an app or a way to rectify this so notifications/ticket correspondence go out without the company name in the title just the Ticket Number and ticket Title.
Publicado 31 oct 2022 · Shawn Test
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It's a shame as with external customer Intergrations we find that this branding creates duplicate tickets for the supplier would love to know if these is an app out there that helps with this
Ver comentario · Publicado 31 oct 2022 · Shawn Test
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